Only orders delivered by common carrier [UPS, FedEx] are subject to returns. Returns are only accepted if item shipped is not the item that was ordered. All refund requests must be submitted via email or in writing within 2 days days of the delivery date. If something was broken in the box, Do not dispose of an packaging materials or products unless we instruct you to do so.
If we send you the wrong product, please contact us immediately and we will arrange a pickup and/or exchange or refund.
Orders placed for pickup or local delivery, can not be returned. We will exchange items for same or higher value products if request are made within 2 days of purchase.
VERY IMPORTANT - Wine can be damaged by temperature extremes. It is your responsibility to monitor temperatures in your area, or along the route a truck might follow. We cannot be held responsible if you request shipment and the wines travel in a climate outside an acceptable temperature range. We are happy to hold your pre-paid order for up to three months at no additional charge if you so request, to wait for a more temperate weather. We are not responsible for any wines once they leave our premises via common carrier.