Our Shipping Information
1) What are your shipping rates?
Our shipping charges are calculated based on weight, package size, destination and delivery method. To view the shipping costs, please sign in to your account and fill your shopping cart with the items you wish to purchase. During the checkout process you will be provided with the shipping options and their prices before you enter any billing information.
The shipping cost Estimator can not always provide exact amounts, due to variations in product shape and weight.
We will contact you if the actual shipping costs are lesser or greater than the amount provided by the Estimator.
Ground shipping, as well as standard overnight shipping, does not include Saturday delivery. If you need an item to arrive on a Saturday, please select optional Saturday delivery at checkout.
We also offer a LOCAL DELIVERY service which delivers your purchase within 3 business days from ship date and has a fixed price for certain order quantaties.
Minimum LOCAL DELIVERY charge is $10.00 and will cover most shipments which fit into a single case container and weigh up to 40 pounds . Each additional box/package, up to 40lb will be charged $8.00. Please note that some areas have a slightly higher charge due to bridge/road tolls. We will contact you with final shipping charge totals if they are higher then estimates provided at checkout.
ALL SHIPPING/DELIVERY REQUIRES AN ADULT SIGNATURE [OVER 21YRS OLD].
Some areas have a higher LOCAL DELIVERY rate due to tolls [Staten Island, Shelter Island, Westchester, etc.
LOCAL DELIVERY at the lowest rates given, takes up to 3 business days. We can get your items to you much faster, if you need them, but at a hiogher cost.
Unfortunately, we are unable to ship internationally at this time.
We do not try to fool you with artificially low shipping costs by inflating the product's price. We sell at the lowest prices we can and list the best shipping rate we have available - NO GIMMICKS!!
2) How long will it take before my order is shipped? What service is used to ship packages?
We utilize UPS for most shipments outside Metropolitan New York City. We also offer an economical LOCAL DELIVERY service for items going to an address in the 5 boroughs of New York and Long Island.
Orders placed Mon-Fri. are expected to ship within three business days, though we make every effort to ship your order within 24hours. If you wish your order to be shipped on the same day, please contact us before placing the order at email@example.com to confirm. All customers who select the overnight or Saturday delivery option may be contacted for order verification. We will not be able to ship your order until we receive a response.
An adult signature is required for all packages. Due to FAA regulations, we are unable to provide overnight shipping for items that contain 70% ABV or higher.
We do not ship on weekends or government holidays. If you receive a "Shipping Confirmation" email from us after 5PM EST or on a weekend or holiday, it means we have processed and packed your order, but UPS will ship it on the next business day.
All orders over $300 where the billing and shipping addresses do not match, including gift purchases, will require additional time for credit card authorization.
3. How are your products packaged?
We will do everything in our power to assure that your package arrives safely. All orders are shipped in a sturdy cardboard box, with layers of foam cushioning protecting the bottles. Orders that include original packaging, or contain irregular-shaped bottles may be packed differently, but securely.
Unless mentioned otherwise, we do not include the original external packaging for our products. For certain items, we do offer an "Include Original Packaging" option, which will add an additional service charge to the product total. Please refer to individual item descriptions for more information. If a product you are interested in does not have the option to include the original packaging, and you wish to obtain it, please contact us before placing your order to verify that we can honor your request.
4. I want to pick up my order from your store. When will it be ready?
If you wish to pick up your order from our store, please select the "In-Store Pickup" shipping option at checkout. Although your order will not be shipped, a valid shipping address must be entered.
5. What happens to my order if an item is out of stock?
Yes! If you wish to add an item to your order, please open your order on our website and add any items you desire.7. Is there any discount for multiple bottle or case purchases?
8. What happens if I cancel my order, or there is not anyone over the age of 21 available to sign for the package?
If you order has not left our facility, we will cancel your order and refund the complete amount. If you wish to cancel your order after it has been shipped, we will refund your purchase, less two-way shipping fees and a 10% restocking fee.
If there is not an adult present to sign for the package, and three unsuccessful delivery attempts have been made at the recipient's address, the package will be sent back to us. You will be notified when it returns to our facility. If you do not wish to have your package reshipped, we will refund your purchase, less two-way shipping fees and a 10% restocking fee. If you want your order reshipped, we will contact you to process the payment for two-way shipping charges.
9. Can I change my shipping address after placing my order?
If your order has not yet been shipped, we will be happy to change the shipping address at no extra charge. However, to change the address while the package is in transit, the recipient will have to contact the shipping company directly. Contact information is provided with the tracking number when an order is shipped.